Interview with Mr. Steve Hsiang, President, Infoserve Technologies (1/3)

The operational requirements of a restaurant need to be revisited many times while the restaurant experiences growth. Whether a restaurant maintains one or a number of sites, it has to look for an affordable, user-friendly package of POS solutions that accelerate the growth of the restaurant and address issues such as: 1. How to make the restaurant business more efficient and reliable – minimizing the risk for failures 2. How to ensure and maintain quality standards 3. How to make more profits, and increase business 4. How to win customers and make them permanent, loyal customers 5. How to manage cash flow 6. How to manage inventory 7. How to manage employees 8. How to be certain about the business security 9. How to keep your expense at the minimum and your profits at the maximum In any stage of restaurant operations, Point of Sale (POS) technology has become an imperative for today’s restaurant business. “Must Have’s” include a Monitoring Security System, a Business Management Program, or other means to provide ease of transaction, operation security, secure access and organization of critical information, ample storage, saving time and minimizing mistakes in manual processing, cost control, and better monitoring of cash flow and built in alerts to the system, resulting in substantial savings in money, time and aggravation. Restaurant owners search for a reliable-one stop-shopping provider of these services. A notable company on the scene is Infoserve Technologies Corporation. Established in 1989, and based in the New York metro area, Infoserve President Steve Hsiang giving free consultation and training to participants and clients from different restaurants and agencies InfoServe has an impressive 16-year history as a “one-stop” solution provider for restaurants and retail businesses. This team of experts recognized the value of POS technology early on and created a comprehensive portfolio of benefits that address many levels of cost control and savings for the business owner. One of their market niches is the restaurant business, and has, over the years, marketed their unique package of integrated products and services to over 1,800 small and large restaurant franchises throughout the country. We recently met with Mr. Steve Hsiang, the company’s president to ask him a few questions about his company. Q: Tell us a little about Infoserve and the range of kind of solutions that are included in this “one stop” product resource. Infoserve’s professional and fully integrated product line includes: Restaurant Management System (MasterChef) Retail and Supermarket management System (MasterMerhcant) Eagle’s Eye security system Chain Store Management system Customer Relationship Management system (CRM) Enterprise decision-making system VIP member control system Credit card / Gift card management system Accounting control system Wireless Palm control system. Website Design and Hosting, Menu and Logo Design and currently we are launching our new project for online restaurant ordering Q: Let’s talk about MasterChef, your restaurant management system. What are some of the most important features? MasterChef is our leading solution for restaurants, almost 80% of the company’s clients are MasterChef clients, other 20% for Ea-gle’s Eye and MasterMerchant. MasterChef is in its eighth generation since 1989. We build and rebuild until all the glitches are gone and we are certain that all the client requirements are met including: Increasing your business, Managing your employees, Managing your inventory, Managing your cash flow, Managing more than one business location, and Securing your business against organizational loopholes. From 16 years of consulting experience to all kinds of restaurants, we know which areas to focus on. Q: In your opinion, what are the advantages of using Infoserve as a solution provider?