Interview with Mr. Steve Hsiang, President, Infoserve Technologies (2/3)

In not so many words, I would say that we are the realistic innovators, we always insist on developing new business solutions by top and cutting edge technologies. We are a total solution provider and we fully utilize our 16 years of experience to develop mutually profitable partnership with all our clients. With more than 57 top world class products and technologies certifications, Infoserve has not only offered more than 1,800 restaurants, hotel, retailers and supermarkets all over the U.S and Canada, but also has created unique bilingual operation system in 6 languages (Chinese, Japanese, Korean, Spanish, Vietnamese & Thai). Q: Why else do you think clients would prefer you to other providers? The pride of the company lies in superior teamwork in pursuing customer satisfaction. Living up to our reputation as the only “one-stop IT- Solutions” company that pledges complete client satisfaction, and has enough heart to keep that promise. Also, we have strong business alliances with Microsoft as their business solution providers, IBM, Java, Sun Micros, Unix, C.A and many more long-term world-class business partners. Q: How does your team provide a high level of customer satisfaction? We see every client as an opportunity to make create partners in business. And we work with them to gain their confidence and trust in their newly found partner Infoserve. Everything is done through superior teamwork. Nothing here at Infoserve is at an individual level, except maybe caring for our clients. Q: Tell us how your solution is more oriented towards customer satisfaction? We custom design the solution to meet the specific needs of our clients and we do individual care, providing means and solutions according to each client’s situation and setup. Please don’t confuse this with the few hours training that every vendor provides after installation. That’s nothing special. We provide them free consultation with proven tips and tricks to improve their management and increase their business. We believe that we grow with our customer. Q: What about the quality of the solution? We back our solutions and equipment by warrantees but in case our customers need special attention and call us for support, we are available 24/7, we provide under 4 hours of same day response time. And since we have such a broad range of solutions, we give existing customers special treatment and price if they wish to add on another solution from us. Q: What areas do you cover for service? With a maintenance contract with Infoserve, you are only a phone call or DSL dial-up away, more serious problems can be solved by our nationwide service network of 600 engineers. Our response time is among the best in the industry and on an average, we solve 98% of the problems within 2 hours. Q: Do you have any new plans for Infoserve in the near future? Yes, We are a forward moving company and right now I am planning to expand and open up another branch in California. Infoserve’s tradition has always been towards newer and better solutions and technologies, that’s why I am launching a new project for online ordering. This is the new wave in restaurant business and our team is trying to bring together the best solution possible for all those who are ready for the upcoming newer trends. Q: Thanks very much for your time Steve, any suggestions for the Asian Restaurant News readers?